Education & Training
Education and training are key components of a workplace violence protection program. Providing education and training, specific to staff roles and work areas, helps ensure that staff are aware of potential hazards, conditions that may pose elevated risk, and how to protect themselves and their coworkers through organizational policies and procedures.
Select your accreditation program to see the requirement related to education and training.
Standard HR.01.05.03:
Staff participate in ongoing education and training.
EP 29
As part of its workplace violence prevention program, the hospital provides training, education, and resources (at time of hire, annually, and whenever changes occur regarding the workplace violence prevention program) to leadership, staff, and licensed practitioners. The hospital determines what aspects of training are appropriate for individuals based on their roles and responsibilities. The training, education, and resources address prevention, recognition, response, and reporting of workplace violence as follows:
- What constitutes workplace violence.
- Education on the roles and responsibilities of leadership, clinical staff, security personnel, and external law enforcement.
- Training in de-escalation, nonphysical intervention skills, physical intervention techniques, and response to emergency incidents.
- The reporting process for workplace violence incidents.
Standard HRM.01.05.01:
Staff participate in education and training.
EP 17
As part of its workplace violence prevention program, the organization provides training, education, and resources (at time of hire, annually, and whenever changes occur regarding the workplace violence prevention program) to leadership, staff, and licensed practitioners. The organization determines what aspects of training are appropriate for individuals based on their roles and responsibilities. The training, education, and resources address prevention, recognition, response, and reporting of workplace violence as follows:
- What constitutes workplace violence.
- Education on the roles and responsibilities of leadership, clinical staff, security personnel, and external law enforcement.
- Training in de-escalation, nonphysical intervention skills, physical intervention techniques, and response to emergency incidents.
- The reporting process for workplace violence incidents.
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Tips and Actionable Strategies
Consider these tips and explore the collection of curated resources, strategies and practices to establish or strengthen your training and education plan that meets the needs of your organization’s workforce.
- Commit to a robust training program for staff by keeping training relevant and up to date.
- Include training topics that are regulatory or accreditation requirements.
- Center training around current data, trends, and opportunities for improvement.
- Create a variety of training options tailored to the specific needs of the staff.
- Brainstorm the most common threatening situations at the unit level and discuss prevention strategies.
- Consider role-based training, simulations, and practical exercises for the most likely scenarios in each type of work area.